Category | Details |
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Bathroom |
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Bedroom and laundry |
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Entertainment |
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Home safety |
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Internet and office |
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Kitchen and dining |
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Location features |
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Outdoor |
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Services |
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Not included |
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User | Sub Title | Image | Stars | Published Date | Description | Response By | Response Published Date | Response |
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Mary Ann | Poughkeepsie, New York | https://a0.muscache.com/im/pictures/user/db529bf4-8a85-41df-a8df-439214be19ab.jpg?im_w=240 | 5 | 1 week ago | This was a really fun place to stay, right up on top in the middle of everything but quiet at night, amazing views. The house is charming and historical, which is fun. It's an easy walking distance to sights around town. We appreciated the quick and easy communication with the hosts. Thanks for a fun stay! | Joivy Scotland | 5 days ago | Dear Mary Ann,We’re delighted to hear you had such an enjoyable stay! The combination of a central yet peaceful setting, stunning views, and the charm of a historic home truly makes for a memorable experience. It’s great to know you found it convenient for exploring the city and that our team could assist you promptly.We’d love to welcome you back for another fantastic visit!Best regards,Joivy Team |
Brian | 6 years on Airbnb | https://a0.muscache.com/im/pictures/user/4ac2cceb-601e-445f-8ba4-dd0a5e2fd3dc.jpg?im_w=240 | 4 | 1 week ago | Beautiful AirBnB with a perfect location in town. Can get busy during the day but does not really interfere due to higher location of building and the closing of the area in the evening. Communication could have been more clear. We have been asked several times about check in even though everything was confirmed before but several employees have been texting and that's why it got mixed up. Additionally we asked for a second pair of keys which could be standard for an Apartment for 8 persons. This was confirmed at check-in and was never delivered even though I asked for it again. | Joivy Scotland | 1 week ago | Dear Brian,Thank you for your kind words about the apartment and its location. We appreciate your feedback regarding communication and the additional key request. We sincerely apologize for any confusion and will review our processes to ensure a smoother experience for future guests. Your input is valuable, and we hope to have the opportunity to host you again.Best regards,Joivy Team |
Tamara | 10 years on Airbnb | None | 5 | January 2025 | We had a lovely weekend celebrating my birthday at the Observatory House. The location was fantastic and a great surprise for my friends. The house was clean, spacious, and well-suited for our stay. Communication was smooth, and we appreciated being able to modify our check-in time. Overall, it was a great experience, and I’d happily recommend staying here! | Joivy Scotland | January 2025 | Dear Tamara,Thank you for sharing such a delightful review! We’re thrilled that you chose the Observatory House to celebrate your birthday and that it provided the perfect setting for your special weekend. It’s wonderful to hear the clean and spacious layout, along with the fantastic location, made your stay memorable and impressed your friends.We’re also glad that the smooth communication and flexibility with check-in added to the experience. Your recommendation means a lot to us, and we’d be delighted to welcome you back for more celebrations in the future!Best regards,Joivy Team |
Nat | 6 years on Airbnb | None | 4 | January 2025 | 10/10 location and property.literally could not fault either at all. Only things I do have to say are: 4pm check in and 10am check out is a little inconvenient. There is a bright green light in each of the rooms which made it difficult to sleep (they did provide sleep masks and eye plugs). Other than that the place is perfect! | Joivy Scotland | January 2025 | Dear Nat,Thank you for your fantastic review! We’re thrilled to hear that you were impressed with both the location and the property itself. It’s wonderful to know that the apartment met your expectations.We appreciate your feedback on the check-in/check-out times and the bright green light in the rooms. We understand how these factors could impact your comfort, and we will review potential adjustments to make future stays even more enjoyable.We’re delighted that, despite these small concerns, you found the place perfect and hope to welcome you back for another exceptional experience.Best regards,Joivy Team |
Jeff | San Luis Obispo, California | None | 5 | December 2024 | We wanted to stay in a unique place for the holiday and Calton Hill was as described. We knew there would be many people around the house per the description so just be aware that there are indeed a lot of foot traffic around house. That being said, the views of Edinburgh at night lit up for Christmas were phenomenal. | Joivy Scotland | January 2025 | Dear Jeff,Thank you for sharing your experience! I'm thrilled you enjoyed the stunning views of Edinburgh at night. I appreciate your understanding regarding the foot traffic around the house. It’s great to know you found the stay special for your holiday.Hope to have you back in the future!Best Regards,Joivy Team |
Jp | New York, New York | None | 5 | November 2024 | Really great house overlooking the whole city. The place had everything we needed and was relatively close to everything. Overall, my family loved the stay. | Joivy Scotland | December 2024 | Dear Jp,Thank you for your lovely review. We're so happy to hear that you and your family enjoyed the beautiful views and the convenience of our location. It's great to know the house provided everything you needed for a comfortable stay.We would be thrilled to welcome you back in the future.Best Regards,Joivy Team |
Katharine | Seattle, Washington | None | 5 | September 2024 | Absolutely magical! We loved every bit of the place and our stay. The views are incredible, it was impeccably clean, and had more than everything you could need. The Collective next door is interesting and worth visiting. Calton Hill has an interesting history. The tower of the observatory house was where the first panoramic painting was done! There's a cool old 'politician's clock' next door, and the Collective has an old telescope. The Collective's books were in the AirBnb and fun to peruse. I loved the field guide. We loved it so much and wish we could have stayed for longer. We'll be back! | Joivy Scotland | October 2024 | Dear Katharine,Thank you for your delightful message! We are thrilled to know that your visit was a truly enchanting experience. It’s wonderful to hear that you appreciated the stunning vistas and the pristine condition of our accommodations, along with the thoughtful amenities provided for your comfort.Your exploration of the nearby attractions adds a special touch to your stay. The rich history surrounding the area is indeed captivating, and we’re glad you enjoyed the unique features and literature available.We eagerly await the opportunity to host you again for another memorable adventure. Until then, may the magic of your visit stay with you!Best regards,Joivy Team |
琼玲 | 8 years on Airbnb | None | 5 | August 2024 | You can’t check in until 4pm, thus you most likely need to go pick up the key from the office which is a different place. The lock box does not have a number so you will need to open more than one lock box and confirm the key number. Well we were not paying attention to this detail and have to run back to the office in late night and find the right key with to go t key number. | Joivy Scotland | September 2024 | Dear 琼玲 印Thank you for your detailed feedback. Our check-in process is designed to ensure security and flexibility for our guests. The instructions provided are intended to make key collection straightforward, but we understand it can be challenging if details are overlooked.We appreciate your input and hope the rest of your stay was enjoyable.Best regards,Joivy Team |
Qingwen | 9 months on Airbnb | None | 5 | August 2024 | This set of properties made us very happy because of its excellent location.The price of this room matches the quality and is not expensive during the August tourist season in Edinburgh.The lack of the US and China is that the house is not provided except for the bathroom and the toilet, the wifi signal is not good, and the kitchen tools are not that perfect.Secondly, the host did not give us a clearer check-in guide before my main call, the late response was slow.Overall it's a well worth a try of a house. | Joivy Scotland | August 2024 | Dear Qingwen,Thank you for your thoughtful feedback.We’re delighted to hear that the house's prime location and value during Edinburgh’s peak season contributed to your overall satisfaction. We appreciate your positive comments on the price-quality ratio and are pleased that the house met your expectations in these respects.However, we regret to learn about the issues you encountered with the amenities and check-in process. Your observations regarding the lack of napkins, Wi-Fi signal, and kitchen tools are valuable, and we will take them into consideration to improve our service. Additionally, we apologize for any delays in providing you with a clear check-in guide and for the response time.Thank you for highlighting areas where we can enhance our offerings. We hope to have the opportunity to host you again and provide a more seamless experience.Warm regards,The Joivy Team |
Shawn | Satellite Beach, Florida | None | 5 | August 2024 | We do a a lot of Airbnbs... this one beat them all for location. It is truly special to overlook the entire city of Edinburgh. | Joivy Scotland | August 2024 | Dear Shawn,Thank you for your wonderful feedback!We’re thrilled to hear that you found the location of our property exceptional and that it stood out among your numerous Airbnb experiences.It’s truly rewarding to know that the views of Edinburgh enhanced your stay. We take great pride in providing memorable experiences for our guests, and it’s fantastic to hear that we succeeded in offering something truly special.We look forward to welcoming you back for another memorable stay!Warm regards,the Joivy team |